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FAQ & Errors

My version is lower than and I am not getting any information from Screenscraper

You must upgrade to version or higher to be able to connect to the Screenscraper database again to be able to scrape.

What operating systems does ARRM run on?

ARRM runs on Windows (7, 8 and 10). It uses the .NET 4.5.2 Framework and Redistribuable Visual C++ pour Visual Studio 2015. It has been succesfully tested on .NET 4.7 and 4.8 . It is not Linux compatible (via Mono or Wine as of May 2019) nor Mac OS.

At launch an error message appears concerning the database

Following a new installation, an error message appears concerning a bad database version. Solution: uninstall the previous version, or use the version without an installer, which requires copying the files manually over the previous version. (available here: http://jujuvincebros.fr/telechargements2/category/12-arrm-executable-only)

The program crashes at launch or does not run

Since version, ARRM uses the functionality of windows media player to display snaps videos.

If you have disabled Windows Media Player in Windows features, this will prevent ARRM from launching if your ARRM version is lower than

Since version, if Windows Media Player is not installed, video snaps will not be displayed in ARRM, but will no longer cause the application to crash.

The program crashes when opening a gamelist.xml

If you get this error message after choosing a system and clicking 'Display' :

You've probably used the. (period) as the decimal separator instead of the , (comma) in the regional settings of Windows.

In Windows 10, here's how to access the modification page for this setting:

Under Windows 7, the program (controls and texts) do not appear completely in the ARRM window, they seem to be too big

You have certainly changed the font size under windows. Right-click on the desktop> Personalize> Display> and choose the size 'Small - 100%' then click on 'Apply'.

Under windows 10, the program does not display texts and forms correctly

You have certainly changed the font size in Windows. Stop ARRM, Go to 'Settings', 'System', 'Display', and put '100% (recommended)' in 'Scaling and Layout'. Note: If before these operations ARRM is not stopped, the change will not apply to the program.

You can also, to change the setting only for the application, do

  • Right click on ARRM application
  • Property
  • Compatibility
  • Click on 'Modify high PPP parameters'
  • Check 'Replace high PPP scaling behavior' and select 'System' from the drop-down menu
  • Click on OK


Thanks to Titruf for this solution

On windows 7 32 bits, the program displays an error message regarding vcruntime140.dll

Nothing is scraped on Screenscraper

  • Screenscraper is overloaded
  • You have exceeded your daily quota on Screenscraper. Remember to create an account, your quota will be higher.

Nothing is scraped on TheGamesDB

TheGamesDb API limits the number of requests to 1500 per user per month . You will see the number of requests remaining in TGBD Requests left in this panel :

Since December 2019, the scraps on ATARI800 do not return anything

Screenscraper seems to have abandoned platform 38 (Atari800) for platform 43 (Atari 8bits). you must therefore modify the system number in the file 'systemes_screeenscraper.txt' by clicking on the icon next to the 'screenscraper' button. Replace the line atari800|38 with atari800|43 and relaunch.

Download link of the file to place in '%appdata%\nexouille soft\arrm\database' : http://jujuvincebros.fr/telechargements2/file/71-systemes-screenscraper-txt-for-arrm-1-8-1-2

Problem with directory name and file too long

If your length of the directory name + file name exceeds 256 characters, ARRM will not be able to manage this file. (windows system limitation)

Set default settings

To restore the default ARRM parameters, all you have to do is stop the application and delete this key from the registry :


The next time you launch the application, the default settings will be restored.

faq_en.txt · Dernière modification: 2020/11/29 19:15 de nexusone13

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